Lightningrod
Thank you for calling Cingular Wireless, My name is John Bruce, May I start with your first and last name please?
Customer replies (Mark so and so)
Hello Mr. so and so, I see that you are calling for the cell number (923)453-6754, Is that correct?
And who is the person that is on the account
Customer replies (Mark so and so)
May I have the last for digits of your social security number please
Customer replies (1234)
Ok thanks, What seems to be the problem with your phone today?
Customer replies (My display will not power one, I have tried to take the battery out of the phone and put it back in but it still doesn't work, I have also tried to see if it was something to do with my charger)
I understand not having a phone would be frustrating, I will be glad to help you today
Customer replies (Thank you)
Do you have the phone with you right now?
Customer replies (Yes I do)
Please take the battery out of your phone
Customer replies (Ok, it will take a minute, ok I have it out)
You will see a 15 digit number on the back of the number, It might say IMEL or Serial number, It usually start with 35 or 01
Customer replies (Yeah I see it, it is 435267655187809)
It is the Motorola V150, Is that correct
Customer replies (Yes that is correct)
Has the phone been dropped, damaged or exposed to extreme temperature?
Customer replies (No it hasn't)
Has the phone been exposed to any moisture?
Customer replies (Nope)
Okay, I need you to take the battery out of the phone again, There should be a white sticker the size of a pencil eraser, It is white, pink, or red, what color is that sticker?
Customer replies (The sticker is white)
There should be 4 metal contacts that are either gold, green, or grey, what color are they?
Customer replies (They are gold)
How long ago did you purchase this phone
Customer replies (2 months ago)
Ok, I am going to go ahead and process an warranty exchange for you
.........Then it goes into shipping stuff and mailing and terms and condition
Okay this is what I have to do at my job, the script sounds kinda generic...but I am still in training......The trainer is such a bore (Yawn)
At least this job is better than the last
Offers 401k, health, dental, life insurance, vision...something my last job didn't offer
Just a little practice
Customer replies (Mark so and so)
Hello Mr. so and so, I see that you are calling for the cell number (923)453-6754, Is that correct?
And who is the person that is on the account
Customer replies (Mark so and so)
May I have the last for digits of your social security number please
Customer replies (1234)
Ok thanks, What seems to be the problem with your phone today?
Customer replies (My display will not power one, I have tried to take the battery out of the phone and put it back in but it still doesn't work, I have also tried to see if it was something to do with my charger)
I understand not having a phone would be frustrating, I will be glad to help you today
Customer replies (Thank you)
Do you have the phone with you right now?
Customer replies (Yes I do)
Please take the battery out of your phone
Customer replies (Ok, it will take a minute, ok I have it out)
You will see a 15 digit number on the back of the number, It might say IMEL or Serial number, It usually start with 35 or 01
Customer replies (Yeah I see it, it is 435267655187809)
It is the Motorola V150, Is that correct
Customer replies (Yes that is correct)
Has the phone been dropped, damaged or exposed to extreme temperature?
Customer replies (No it hasn't)
Has the phone been exposed to any moisture?
Customer replies (Nope)
Okay, I need you to take the battery out of the phone again, There should be a white sticker the size of a pencil eraser, It is white, pink, or red, what color is that sticker?
Customer replies (The sticker is white)
There should be 4 metal contacts that are either gold, green, or grey, what color are they?
Customer replies (They are gold)
How long ago did you purchase this phone
Customer replies (2 months ago)
Ok, I am going to go ahead and process an warranty exchange for you
.........Then it goes into shipping stuff and mailing and terms and condition
Okay this is what I have to do at my job, the script sounds kinda generic...but I am still in training......The trainer is such a bore (Yawn)
At least this job is better than the last
Offers 401k, health, dental, life insurance, vision...something my last job didn't offer
Just a little practice