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What happens when you keep a customer waiting

In New Jersey, a guy went to a McDonald's and ordered a Filet-O-Fish sandwich in a Drive Thru. He waited so long, he got impatient. To show he wanted his order so badly, he went through the Drive Thru window and slapped an employee (who was working at the window) in the face. After he got his sandwich, he told the employee that he would be waiting for him outside when he's done working. Luckily for him, the pissed off customer drove off and hasn't returned since. Obviously, he got arrested later on for assault.

damn right incompetence should be dealt with right there and then.

Gah some psycho... good thing he was caught.

The world is sooo bad for him. He had to wait an extra minute or two just to get a nasty heart-killing piece of fried s*it from a massive corporation.

Dh3s5Mp8-Nw

Nothing like Pesci to liven the mood

dude i know how the dude felt like waiting for his burger.. every time i order a burger i ask for no mustard i am allergic to it.. and just about 9/10 i have to speed it out and start gulping air.. then i have to return the burger while my face is red and tell them it has mustard in it i ask for no mustard....

SLAP!!!

http://www.dailymotion.com/video/x7mo1q_super-troopers-liter-of-cola_fun

Video or I don't care if it happened.

who me, or rogue jedi?

Originally posted by Nemesis X
What happens when you keep a customer waiting

In New Jersey, a guy went to a McDonald's and ordered a Filet-O-Fish sandwich in a Drive Thru. He waited so long, he got impatient. To show he wanted his order so badly, he went through the Drive Thru window and slapped an employee (who was working at the window) in the face. After he got his sandwich, he told the employee that he would be waiting for him outside when he's done working. Luckily for him, the pissed off customer drove off and hasn't returned since. Obviously, he got arrested later on for assault.

too bad this doesn't happen here in cali

Q6L1M8z7Bew

HA!!!! black guy!!!!!!

Don't really get to see the slap

Can't blame him...got similar service @ shitty Jack in the Box.

Mc Donalds always good with drive thru....hmm..

Maybe that dude was racist

Maybe he is just a ***** ass nigga.

Oh dear...

Originally posted by Rogue Jedi
Maybe he is just a ***** ass nigga.

Hey, watch that shit...joking or not.

Originally posted by Rogue Jedi
Maybe he is just a ***** ass nigga.
Originally posted by The Nuul
Hey, watch that shit...joking or not.

I laughed...

Originally posted by The Nuul
Hey, watch that shit...joking or not. Sorry. I shoulda said STANK ass.

Oh snap

As if I am actually prejudice, it was a joke, man.

words are like bullets

Everybody knows that RJ is the Imperial Wizard.

Nah, I am the Rebel court jester. Imperials suck ass.

I was talking about the KKK leader, chode.

incompetence must be punished; the customer is always right.

Screw the customer, the customer is always an *******.

I've never had a McDonald's fish-sandwich, are they as terrible as their burgers?

Originally posted by Robtard
I've never had a McDonald's fish-sandwich, are they as terrible as their burgers?

They make you hit people.

^C'mon it's fish... from McDonalds.

Originally posted by Shakyamunison
They make you hit people.

That was funny.

Originally posted by Robtard
That was funny.

It's one of those side effects (like getting fat) that they don't want to talk about, but now the truth is out.

Mc Fish aint bad.

The employee should be fired for angering a customer.

No, they probably told him the order will take a few mintues. The customer was just impatient, thats his fault for acting like a moron.

Originally posted by The Nuul
No, they probably told him the order will take a few mintues. The customer was just impatient, thats his fault for acting like a moron.

they should have done more to de-escalate the situation

for the money McDonalds pays their employees, they should show better customer service in these situations

Originally posted by The Nuul
No, they probably told him the order will take a few mintues. The customer was just impatient, thats his fault for acting like a moron.

Clearly someone isn't familiar with "at will employment". McDonalds has a moral responsibility to its customers to hire only people who don't make customers angry. This guy needs to go, by delaying the food he initiated force which justifies the customer completely.

Originally posted by inimalist
they should have done more to de-escalate the situation

for the money McDonalds pays their employees, they should show better customer service in these situations







I wish Bicnarok's story was against an angry customer and not a manager.

Maybe the kitchen ran out of food so he had to wait.

I have worked in 2 restraunts, 3 hotels as a banquet Chef and a Wendys. Restraunts can run out of food.

I guess Mc Donalds trumps this, they know whats best for customer service!

The article doesnt explained what he had to wait so long, People shouldnt be jumping the gun to get this guy fired. Either way the customer is a moron for doing his actions.

Some people are so set on blaming the worker when they dont know the whole story.

Originally posted by The Nuul
Maybe the kitchen ran out of food so he had to wait.

If we start allowing sensible excuses then it isn't long before we start accept excuses in the "I didn't feel like it" vein. It's very simple, when I enter a place of business I expect to have a beaten down drone that will take any risk to get me what I am entitled to.

Originally posted by The Nuul
Maybe the kitchen ran out of food so he had to wait.

I have worked in 2 restraunts, 3 hotels as a banquet Chef and a Wendys. Restraunts can run out of food.

none of this is the problem of the customer. In fact, it places more culpability on the establishment. The guy should have slapped every person working on the line for, as a team, failing in the sole thing for which they are being paid.

Originally posted by The Nuul
I guess Mc Donalds trumps this, they know best for customer service!

indeed they do. They pay wages to people to ensure that their customers are satisfied when they leave the store. The damage from this potentially costs the company business. The employee failed to provide the serive the customer paid for and the service McDonalds pays them for.

Originally posted by The Nuul
Some people are so set on blaming the worker when they dont know the whole story.

McDonalds company policy is the customer is always right.

Internal consistancy means the customer is right

Originally posted by Symmetric Chaos
If we start allowing sensible excuses then it isn't long before we start accept excuses in the "I didn't feel like it" vein. It's very simple, when I enter a place of business I expect to have a beaten down drone that will take any risk to get me what I am entitled to.

Good for you!

So, the next time its ok for the customer to open up a AK 47 on them according to some of you guys! just because they made him wait, should the law forgive him for his actions also?

Originally posted by The Nuul
So, the next time its ok for the customer to open up a AK 47 on them according to some of you guys! just because they made him wait, should the law forgive him for his actions also?

well, what about the law with regard to the expectations of the customer. Does he have no recourse if he is not getting service worth his money?

Where you guys go they better have robots serving you guys this way no mistakes are made and hopefully the power doesnt get shut off or the robots get a virus. Workers are people, at times they make mistakes.

Originally posted by The Nuul
Where you guys go they better have robots serving you guys this way no mistakes are made and hopefully the power doesnt get shut off or the robots get a virus. Workers are people, at times they make mistakes.

and when they do, as a customer, I am contractually obliged to get my money's worth

their inefficacy is not the problem of the customer, as excuseable as you might think it is

Enjoy yourself in your perfect little world.

Originally posted by inimalist
well, what about the law with regard to the expectations of the customer. Does he have no recourse if he is not getting service worth his money?

Ya, you can fill out a complaint form.

Originally posted by Shakyamunison
Ya, you can fill out a complaint form.

There you go, they have this for all the people who want to b!tch that they got 1 pickle instead of 3 on their burger.

Originally posted by The Nuul
Enjoy yourself in your perfect little world.

(something explicit regarding the horse you rode in on)

Originally posted by Shakyamunison
Ya, you can fill out a complaint form.

*wank*

Originally posted by One Free Man
incompetence must be punished; the customer is always right.

I agree...however, always right has been change to customer comes first.

Originally posted by The Nuul
Workers are people, at times they make mistakes.

And they must be harshly punished for it, otherwise we're letting the unions win.

Originally posted by Symmetric Chaos
otherwise we're letting the unions win.

psGDCMnDnCM

There is a man

a certain man

and for the poor

you can be sure

he will do all he can

Originally posted by Robtard
I've never had a McDonald's fish-sandwich, are they as terrible as their burgers? The burgers are excellent, the fish is ew.

Originally posted by Rogue Jedi
The burgers are excellent, the fish is ew.

Fast-food burgers are generally shit, but but McDonald's is the shittiest of shit burgers. /fact

Originally posted by Robtard
Fast-food burgers are generally shit, but but McDonald's is the shittiest of shit burgers. /fact Nah. They have good fries too.

Originally posted by Rogue Jedi
Nah. They have good fries too.

That's true.

Originally posted by Robtard
Fast-food burgers are generally shit, but but McDonald's is the shittiest of shit burgers. /fact


I like McDonald's burgers.

I like Carl's Jr. Burgers more.

McDonald's, depending on my mood, can make a rated 7 burger. Carl's Junior, an 8.5.


The best burger I have ever had: I don't remember.

i like burger kings burgers and carls jr burgers.. the only burgers i eat at Micky D's is plain Cheese burgers..

I hate McDonald's.

Jack-in-the-Box has THE best fries.

F*ck Burger King.

i love the Philly cheese steak at jack in the box

I love the Quarter Pounder at McDonald's minus the onions.

I used to work at a McDonalds. Anybody want to know how we prepared these tasty meals you all keep talking about?

Originally posted by Moscow
I used to work at a McDonalds. Anybody want to know how we prepared these tasty meals you all keep talking about? Sure, go ahead.

Originally posted by Bardock42
Sure, go ahead.

The fish filets and the fries were cooked in the same vat. You're supposed to clean the oil every night, but we just let the oil sit there for a week... maybe a week and a half. Y'know until it's as black as tar. Then we sorta clean it.

We wait until there's a thick ring of sludge around the milkshake tub until we clean it.

We don't have to wear gloves, unlike Subway. So if that quarter pounder has some extra hairs or boogers in it...well, that's just a part of our secret recipe.

If a rag drops on the floor, we pick it up and wipe the table with it and then place it right next to the buns.

Some dude wasn't granted a restroom break because it was busy, so he went and pissed in the handwash sink.

I'll think of more as it comes to me

Originally posted by Moscow


The fish filets and the fries were cooked in the same vat. You're supposed to clean the oil every night, but we just let the oil sit there for a week... maybe a week and a half. Y'know until it's as black as tar. Then we sorta clean it.

We wait until there's a thick ring of sludge around the milkshake tub until we clean it.

We don't have to wear gloves, unlike Subway. So if that quarter pounder has some extra hairs or boogers in it...well, that's just a part of our secret recipe.

If a rag drops on the floor, we pick it up and wipe the table with it and then place it right next to the buns.

Some dude wasn't granted a restroom break because it was busy, so he went and pissed in the handwash sink.

I'll think of more as it comes to me

WTF?!

The reason why fast food = s*it food

Originally posted by Moscow


The fish filets and the fries were cooked in the same vat. You're supposed to clean the oil every night, but we just let the oil sit there for a week... maybe a week and a half. Y'know until it's as black as tar. Then we sorta clean it.

We used the same oil for about 3 weeks. However, we had strictly separate oil for the fries, fish, and crispy chicken. We never mixed and it was a very big deal that they be kept separate.

Originally posted by Moscow
We wait until there's a thick ring of sludge around the milkshake tub until we clean it.

We cleaned all of those items every night. The dishwasher had the hardest "closing" job.

Originally posted by Moscow
We don't have to wear gloves, unlike Subway. So if that quarter pounder has some extra hairs or boogers in it...well, that's just a part of our secret recipe.

We didn't have to wear gloves but we had to wear hats, could NOT have facial hair, and the ladies had the wear their hair up. If the ladies could not keep their hair up all the way packed in, they had to wear hair nets. We had to wash our hands about every 30 minutes, if we were on any food station. We had hand sanitizer right next to side A and side B, as well. If we touched anything other than food, we were supposed to wash our hands. (Scratch your face, wash. Scratch ANYTHING, wash. Touch your shirt, wash. And so forth.)

Originally posted by Moscow
If a rag drops on the floor, we pick it up and wipe the table with it and then place it right next to the buns.

Gross. We had these disposable rags that would only be used for 24 hours or less. The night shift had to throw them all away, but they were fairly heavy duty.

Originally posted by Moscow
Some dude wasn't granted a restroom break because it was busy, so he went and pissed in the handwash sink.

That's not too bad as it's not really that dirty and it all goes down the drain, anyway.

Originally posted by Moscow
I'll think of more as it comes to me


The most disgusting thing I ever experienced while working for McDonald's was cleaning out the drain for the massive in floor sink that was next to the dish-washing sink. It had a little spray nozzle thing that came down from the ceiling. Well, the drain got nasty nasty nasty every 3 months, so someone had to clean it. It smelled soooo bad.

We all kept very clean and we made our food fast and clean. It was also one of the busiest McDonald's in the region, so we had no choice but to have really high standards.

Brag moment: I was the fastest burger maker in the region, and second fastest fry maker in the region (My assistant manager got one and a half more baskets of fries in 30 minutes, than I got.) Our regional manager would come by to each store, and have a semi-formal competition. He would do it on nights the highschool baseball players would come by, so we could get tons of work and pressure. I was ****in' machine with those burgers and fries. I could do the entire side A and fries, during lunch rush. I also kept my station clean.

Originally posted by dadudemon

We used the same oil for about 3 weeks. However, we had strictly separate oil for the fries, fish, and crispy chicken. We never mixed and it was a very big deal that they be kept separate.

We had separate slots, but it was all the same vat. And...3 weeks is pretty nasty.. it probably must've smelled when you finally went to clean it.

Originally posted by dadudemon

We cleaned all of those items every night. The dishwasher had the hardest "closing" job.

Hell, half the time the milkshake machine broke down because no one came to clean it. I think, like, 5 times a month a repairman or repair-lady had to come in and fix it. Oh...we didn't have a dishwasher person. McDonalds claimed they didn't have the cash to freely hire one.

Originally posted by dadudemon

We didn't have to wear gloves but we had to wear hats, could NOT have facial hair, and the ladies had the wear their hair up. If the ladies could not keep their hair up all the way packed in, they had to wear hair nets. We had to wash our hands about every 30 minutes, if we were on any food station. We had hand sanitizer right next to side A and side B, as well. If we touched anything other than food, we were supposed to wash our hands. (Scratch your face, wash. Scratch ANYTHING, wash. Touch your shirt, wash. And so forth.)

Yeah, they only used that requirement whenever the inspector came in-- which was once a month. So, the other 29 or 30 days, it was a "party " so to speak. And, we didn't have all that sanitizer dispensers either. Our sanitizers were our shirt sleeves.


Originally posted by dadudemon

Gross. We had these disposable rags that would only be used for 24 hours or less. The night shift had to throw them all away, but they were fairly heavy duty.

Gross nothing. Just think a high school gym locker room when you think of our towels Disposable towels? What disposable towels?


Originally posted by dadudemon

That's not too bad as it's not really that dirty and it all goes down the drain, anyway.

I forgot to mention the handwash sink was right next to the sandwich table and in full view of the customers.


Originally posted by dadudemon

The most disgusting thing I ever experienced while working for McDonald's was cleaning out the drain for the massive in floor sink that was next to the dish-washing sink. It had a little spray nozzle thing that came down from the ceiling. Well, the drain got nasty nasty nasty every 3 months, so someone had to clean it. It smelled soooo bad.

We all kept very clean and we made our food fast and clean. It was also one of the busiest McDonald's in the region, so we had no choice but to have really high standards.

Brag moment: I was the fastest burger maker in the region, and second fastest fry maker in the region (My assistant manager got one and a half more baskets of fries in 30 minutes, than I got.) Our regional manager would come by to each store, and have a semi-formal competition. He would do it on nights the highschool baseball players would come by, so we could get tons of work and pressure. I was ****in' machine with those burgers and fries. I could do the entire side A and fries, during lunch rush. I also kept my station clean.

Mm...yeah.. cleaning out that in-floor sink was always my "favorite" chore. That and cleaning the grease dumpster out at the back of the store. Awesome times

Yeah, my store was quite busy, too being on (well, near) the beach. Our little spot off the Gulf of Mexico was quite a touristy destination, so a lot of snowbirds and other apes*its always use to come down here. My managers always used to preach the book on making our times faster and faster. It's quite unfortunate that we trumped safety for economy.

I think the fastest time one of our regional workers made a burger from the time it was ordered to being placed in the Landing Zone was something like ten to twelve seconds. I didn't give a damn, I just made the thing.

I sometimes feel sorry for the customers that came in when I made their burgers. Heh, heh. If they didn't have cankles I might physically go up and apologize to them, but then I remember that it was just a burger and their bodies would naturally attempt to eradicate the harmful material that had entered them in some form of fashion: sickness, diarrhea, death, etc.

When you're getting paid $7.25 and hour and serving people who make $72.50 an hour why the hell should anyone care about your feelings as a McDonald's worker anyhow? I say, crap on the already crap-filled hamburger meat. It'll show those bastard customers some true character building.

Maybe he wanted a damn liter of cola.

Originally posted by Moscow
Our little spot off the Gulf of Mexico

No wonder your service sucks.

Originally posted by Nemesis X
No wonder your service sucks.

Maybe the fish filets would taste better if we had a shop out on a boat in the Gulf.

No, if you want to know exactly, I worked in Destin.

Imo, I don't think that employee deserved a slap to the face for making somebody impatient. That usually happens a lot but if you see them chatting with their friends after you tell them what you want and doesn't bother to get the food for ya, then yeah, he deserves a slap.

I don't give a crap if he was talking to his friends about some "important" movie, I wanted my friggin whopper!

Originally posted by Nemesis X
Imo, I don't think that employee deserved a slap to the face for making somebody impatient. That usually happens a lot but if you see them chatting with their friends after you tell them what you want and doesn't bother to get the food for ya, then yeah, he deserves a slap.

I don't give a crap if he was talking to his friends about some "important" movie, I wanted my friggin whopper!

Gotta worry about what they'd do to your whopper after you tell them to hurry up if they dawdle around talking about movies or some other bulls*it garbage

What people who've never worked in restaurants don't realize is that most times when you have to wait for food, it's not the server's fault, but the people behind him (wheel, cook, prep, etc...).

But then again, they're not there to analyze the logistics of food service. They're there to stuff their fat faces, so I digress.

Man, there's a lot of customer hate here....

Customers are generally assholes, B.

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Harveys is where its at! the best fast food burger.

Originally posted by The Nuul
Harveys is where its at! the best fast food burger.

...and a funny movie.