Thank you for calling Cingular Wireless, My name is John Bruce, May I start with your first and last name please?
Customer replies (Mark so and so)
Hello Mr. so and so, I see that you are calling for the cell number (923)453-6754, Is that correct?
And who is the person that is on the account
Customer replies (Mark so and so)
May I have the last for digits of your social security number please
Customer replies (1234)
Ok thanks, What seems to be the problem with your phone today?
Customer replies (My display will not power one, I have tried to take the battery out of the phone and put it back in but it still doesn't work, I have also tried to see if it was something to do with my charger)
I understand not having a phone would be frustrating, I will be glad to help you today
Customer replies (Thank you)
Do you have the phone with you right now?
Customer replies (Yes I do)
Please take the battery out of your phone
Customer replies (Ok, it will take a minute, ok I have it out)
You will see a 15 digit number on the back of the number, It might say IMEL or Serial number, It usually start with 35 or 01
Customer replies (Yeah I see it, it is 435267655187809)
It is the Motorola V150, Is that correct
Customer replies (Yes that is correct)
Has the phone been dropped, damaged or exposed to extreme temperature?
Customer replies (No it hasn't)
Has the phone been exposed to any moisture?
Customer replies (Nope)
Okay, I need you to take the battery out of the phone again, There should be a white sticker the size of a pencil eraser, It is white, pink, or red, what color is that sticker?
Customer replies (The sticker is white)
There should be 4 metal contacts that are either gold, green, or grey, what color are they?
Customer replies (They are gold)
How long ago did you purchase this phone
Customer replies (2 months ago)
Ok, I am going to go ahead and process an warranty exchange for you
.........Then it goes into shipping stuff and mailing and terms and condition
Okay this is what I have to do at my job, the script sounds kinda generic...but I am still in training......The trainer is such a bore (Yawn)
At least this job is better than the last
Offers 401k, health, dental, life insurance, vision...something my last job didn't offer
Just a little practice
__________________
Last edited by Lightningrod on Mar 16th, 2006 at 03:16 AM
I completely understand you... Im a 411 operator... I go...
"City and State Please"... so on and so on...
you wont believe how many people don't know how to spell their own cities or the know the abbrivations for their states or just plain know how to spell
I used to work in a Quality Control department for a leading Telecommunications company and we got returns all the time. Now our policy was to not accept any returns that were customer abuse and only manufacturing defects, but this was not the case. We took everything back and supplied our customers with a brand new spanking item free of charge.
You wouldn't believe the things that I saw returned....
Cell phone batteries that were covered in paint
Leather Cases that were ripped and obviously used to the point of shredding
Items were returned because they were caught in a flooding basement!
But the one that tops them all, is we had an irate customer send a letter to the President of the company, suppling pictures of what our cell phone battery did to his car. This idiot had left the battery in the back seat of his car ( and the battery was for a old Motorola Flip Phone ). He had left the battery there for a couple of days while the Sun beat down on his car. When he finally realized he needed the battery...he picked it up and was astonished that the battery had left an imprint on his seat. Being out in the sun, it had faded the fabric, but underneath the battery it was still the right color. I wish I had a picture, for I know my story doesn't do this idiot justice.
In his letter, he basically blamed us for ruining his car and assured us that if we weren't going to pay for damages, he would be obtaining the services of a lawyer and taking matters into his own hands!
Long story short ( too late, yes I know ), our company paid this guy to have his entire back seat reupolhestered (sp) and sent him a brand new battery to boot!
Today we learned the computer...doing notations while another agent did the calls....It was pretty fun, at least the person I was with HELPED me, she was nice
Well this place, gets constant calls, one after another, but people still do other things...like surf the net or color or other things
Today this person, calls in, says I have a processing fee on my account and I received a receipt saying that i returned my phone before the 14 day policy..
But here is the strange thing...she had multiple numbers on the same account...So when the agent talked to the ASD (Agent support Desk) they were like "oh this doesn't look good or this isn't good" Shows you that the person had a bunch of notes on their account. So what the ASD agent does...gives a credit of $150.00 to her account...Just like that
Damn...Hearing him say oh this isn't good makes it seem like something is wrong
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Jobs
Mar 16th, 2006 03:13 AM
and bonuses
... we have constant calls too... so dont have time to do anything else
you cant do that
