I spoke out on them adamantly because I know how they deal with people (Ive had sony lose a playstation on me without reimbursing it among numerous other issues regarding the systems inability to take a moderate amount of shock (ie, sliding from the top of the tv to the wall which is like a 6 inch slide, bump.. there goes the motor)..
My mom brought me one home because she liked how it plays movies, and I'd like to be reimbursed as it is their fault those pixels dont recieve a signal.. but first Im seeing if the retailer will exchange it, as most websites (go to www.google.com) and type in psp dead pixels .. you will see most unhappy people saying its a better chance to get exchange from retailer than to wait on sony