Originally posted by The Nuul
No, they probably told him the order will take a few mintues. The customer was just impatient, thats his fault for acting like a moron.
Clearly someone isn't familiar with "at will employment". McDonalds has a moral responsibility to its customers to hire only people who don't make customers angry. This guy needs to go, by delaying the food he initiated force which justifies the customer completely.
Maybe the kitchen ran out of food so he had to wait.
I have worked in 2 restraunts, 3 hotels as a banquet Chef and a Wendys. Restraunts can run out of food.
I guess Mc Donalds trumps this, they know whats best for customer service!
The article doesnt explained what he had to wait so long, People shouldnt be jumping the gun to get this guy fired. Either way the customer is a moron for doing his actions.
Some people are so set on blaming the worker when they dont know the whole story.
Originally posted by The Nuul
Maybe the kitchen ran out of food so he had to wait.
If we start allowing sensible excuses then it isn't long before we start accept excuses in the "I didn't feel like it" vein. It's very simple, when I enter a place of business I expect to have a beaten down drone that will take any risk to get me what I am entitled to.
Originally posted by The Nuul
Maybe the kitchen ran out of food so he had to wait.I have worked in 2 restraunts, 3 hotels as a banquet Chef and a Wendys. Restraunts can run out of food.
none of this is the problem of the customer. In fact, it places more culpability on the establishment. The guy should have slapped every person working on the line for, as a team, failing in the sole thing for which they are being paid.
Originally posted by The Nuul
I guess Mc Donalds trumps this, they know best for customer service!
indeed they do. They pay wages to people to ensure that their customers are satisfied when they leave the store. The damage from this potentially costs the company business. The employee failed to provide the serive the customer paid for and the service McDonalds pays them for.
Originally posted by The Nuul
Some people are so set on blaming the worker when they dont know the whole story.
McDonalds company policy is the customer is always right.
Internal consistancy means the customer is right
Originally posted by Symmetric Chaos
If we start allowing sensible excuses then it isn't long before we start accept excuses in the "I didn't feel like it" vein. It's very simple, when I enter a place of business I expect to have a beaten down drone that will take any risk to get me what I am entitled to.
Good for you!
Originally posted by The Nuul
So, the next time its ok for the customer to open up a AK 47 on them according to some of you guys! just because they made him wait, should the law forgive him for his actions also?
well, what about the law with regard to the expectations of the customer. Does he have no recourse if he is not getting service worth his money?
Originally posted by The Nuul
Where you guys go they better have robots serving you guys this way no mistakes are made and hopefully the power doesnt get shut off or the robots get a virus. Workers are people, at times they make mistakes.
and when they do, as a customer, I am contractually obliged to get my money's worth
their inefficacy is not the problem of the customer, as excuseable as you might think it is
Originally posted by Symmetric Chaos
otherwise we're letting the unions win.
There is a man
a certain man
and for the poor
you can be sure
he will do all he can