Unfortunately John Q. Public took the expression "The customer is always right." and ran with it. Many people think this gives them the right to treat ANYONE in the customer service area like shit.
About 3 weeks ago I was standing in line at the cable company to pay my cable bill watching some broad completely and utterly humiliate and berate the gal behind the counter because the wind had disconnected her cable service. As she passed by me on her way out the door I said to her "Wow arent you miss thang?" and 2 other people in line started freaking clapping, hysterical SHE was then the humiliated one and I hope she remembers this the next time she goes to treat someone like crap.
oh it gets better.. last night had these 3 chicks who had us running in circles trying to help them.. they were literally TRYING to pick a fight.. and guess why? cause one of them had called corporate once before to complain about a situation and what did they do? gave hre a coupon for 30% off her entire purchase.. so what's she do?? she & her two friends put ALL three purchases on one bill so they could ALL get 30% off AND STILL tried to pick a fight so they could call corporate again.. they basically walked out with over $100 in free shit due to 'the customer's always right'
and yeah is it soo damn hard to make coffee at home FFS??
I think it's a bit stupid to say "If you don't like it, make your own coffee."
I'm not condoning the behaviour of assholes, but you chose the job of making coffee for people and serving it to them. You chose the job of public servitude, so you are the one's who should 'deal' with it (no I don't mean deal with abuse, but deal with the fact that you are gonna get some passively shitty customers). By taking the job you're agreeing to do the job. Don't take it, get paid for it and complain. People go to coffee shops and restaurants to be served and waited upon. If the customer is made to feel like they shouldn't bother the employees or ARE bothering the employees, then the employees aren't doing their job properly quite frankly.
I've been in restaurants where my associate has wanted a drink or something trivial and said something like "He/she looks tired, I'll wait for someone else." That's all nice and everything, but it's their job.
I'll be polite to a needed degree, because that's common respect. But I'm not going to put myself in the position of not being served just so the person who CHOSE to do the job doesn't have to work as hard. People often coming in for coffee might have had a harder day than you have, so it works both ways. Working in a hectic coffee shop might very well be bad. Try working on a construction site in the beating sun or stuck in an insurance office with broken air conditioning.
You chose to shovel shit, don't whine about the smell.
-AC
Yeah, it's our job, but it doesn't give the customers a right to be an assholes for no reason whatsoever. We're paid to make and serve the stuff, not deal with people set on being moronic idiots.
Today was totally hellish because only four of us were working (as opposed to 7 or 8), and that combined with it being really busy as it always is in the morning meant that people were stuck waiting a long time, even though we were working as fast as possible. Luckily I know most of the regular customers and they knew that this was very much out of the ordinary.
Okay, so Saturday mornings are always really busy, people coming in and buying bunches of donuts and muffins and bagels and stuff for breakfast for their families (unlike during the week when it's mostly people who come in for coffee on their way to work). So it's not unusual for us to be out of most things by noon on Saturday...bagels and muffins and croissants we make there at our store, but donuts we have delivered so once we're out, we're out. This women comes in, and first has a fit because we don't have any regular blueberry muffins left, just the low-fat ones. Then has a hissy fit because we won't subsitute hot chocolate for coffee in a combo. Then has a fit because I tell her that we don't have any croissants ready at the moment, but we're currently baking more and they'll be done in 5 minutes. Then she complains that the prices are too expensive, that the dining area was closed off, and finally just storms out saying she'll go somewhere else. Someone else came in just as she left, and was like "wow, what was her problem? She was having a fit saying how there was nothing left...I told her what did she expect on a Saturday afternoon? For everyone to just not get what they want so SHE can have it?"
Idiot 🙄
Originally posted by Lana
Okay, so Saturday mornings are always really busy, people coming in and buying bunches of donuts and muffins and bagels and stuff for breakfast for their families (unlike during the week when it's mostly people who come in for coffee on their way to work). So it's not unusual for us to be out of most things by noon on Saturday...bagels and muffins and croissants we make there at our store, but donuts we have delivered so once we're out, we're out. This women comes in, and first has a fit because we don't have any regular blueberry muffins left, just the low-fat ones. Then has a hissy fit because we won't subsitute hot chocolate for coffee in a combo. Then has a fit because I tell her that we don't have any croissants ready at the moment, but we're currently baking more and they'll be done in 5 minutes. Then she complains that the prices are too expensive, that the dining area was closed off, and finally just storms out saying she'll go somewhere else. Someone else came in just as she left, and was like "wow, what was her problem? She was having a fit saying how there was nothing left...I told her what did she expect on a Saturday afternoon? For everyone to just not get what they want so SHE can have it?"Idiot 🙄
I hate that. People like that need to listen to more Bobby Mcferrin songs.