"The Customer is always right."

they are, but then again they arent. work in a hotel or a retail store and you will see what i mean.

Originally posted by Rogue Jedi
they are, but then again they arent. work in a hotel or a retail store and you will see what i mean.

They are face to face, person to person establishments. Different kinds, maybe, but face to face nonetheless.

-AC

Weather it's in a face to face retail situation, or in a corporate situation, the idea that the customer is always right is a dated philosphy.

Nowadays, a good sales rep should be able to make a customer realize that the customer is often uninformed, misinformed or mistaken (never say wrong) and if the salesperson can't do that, then they should get them to talk to management personal who can.

A person who abides by the theory that they are never wrong because they are a customer (besides lacking common sense) is usually a customer that is bad for business.

It is ment to be that but most shops dont give a rats ass about the customers....

I used to be in customer service when I was at school. Now I serve the public in a different way. I did a 12 hour shift on saturdays at WHSmith in Heathrow airport and customers who are late for planes tend to be quite pushy. Although you should do your best for them, some take the piss and use the saying "the customer is always right" as an excuse to try and bully there way to free produce and to get you to jump through hoops. Those customer can s*ck my big hairy c*ck!".

The customers who are polite and respectful got the best service from me. I always found americans very polite. I think its because they think the UK is full of snooty snobs and they try to give a get impression of their country. And they succeed in my opinion. I was 16 and I'd never been called "sir" so many yimes by men and women older than me (all americans). It sounds stereotypical but this is based on my own observations.

^ that happen to me when i worked at alton towers hotel ... we had to charge if they wanted Towels and customers were always like 'well we were w told on the phone that the hire of things would ccome free '

being a student i had to get myself a part time job...ended up being in a supermarket in "the wrong part of town" so to speak

the people in general, are a good craic...they dont look down their noses at you simply because you work in a supermarket

it always seems to take them by surprise when they complain about something and i agree with them

i learned to do that through experience because the company i work for tells you what you can and cannot allow in terms of what you can offer the customer due to their service policy...yet when you stuck to the policy and the customer asked to see your boss...then your boss caves in and gives the customer something even though its against company policy...and thus makes you look like a complete dick in the customers eyes...then you quickly learn to either palm off the customer to a manager as quickly as possible...or just agree with them and get them what they want

all in though...the customer is rarely ever right because they rarely know what's legal and what's just policy

I have had so many customers claim they ordered something when they didn't, even when I show them the reciept, they tell me 'I ordered it'! It pisses me off that they think they are always right. I wish I could tell them to kiss my arse, but then I'd probably get fired. 😛

Originally posted by Lumanix
Unless you want to go out of business.

Originally posted by Alpha Centauri
I've never seen a man or woman go to a proper restaurant and try to get a free meal.

I've never seen that in McDonalds to be honest.

-AC

She got one of those "don't come back now, ya hear?" kind of exits from our manager.

Yes, specially when you want to eat blue berry waffles during the switch from breakfast to lunch.

Let's take various well-known phrases literally, and then debate our way back to the true meaning.

'There's no smoke without fire'.

So, what, are you saying once the fire's been put out the smoke magically disappears? You're stupid! It stays there for a while.

Originally posted by Victor Von Doom
Let's take various well-known phrases literally, and then debate our way back to the true meaning.

'There's no smoke without fire'.

So, what, are you saying once the fire's been put out the smoke magically disappears? You're stupid! It stays there for a while.

I think I understand...Let me try:

"The rain...in Spain...falls mainly...on the plain."

Right, so that means that Spain is shit. Got it.

Of course not.

Originally posted by Bardock42
Of course not.

Way to break off 7 hours of inactivity with a spine-tingling post.

Originally posted by botankus
Way to break off 7 hours of inactivity with a spine-tingling post.

I thought an easy question needs an easy answer.

I'm just discouraged by the fact that it took you 7 hours to come up with that. At what hour did you come up with each word / letter? Please tell me.

😆

Originally posted by botankus
I'm just discouraged by the fact that it took you 7 hours to come up with that. At what hour did you come up with each word / letter? Please tell me.

7:57:10 pm GMT: Typed up a 3000 word reply (won the Nobel Prize in all categories in 2010...oh and the Fields Medal) going into detail and while doing so also disproved the existence of God
7:57:25 pm GMT: Took a shit...twice
7:57:37 pm GMT: Won the tour de France
7:57:42 pm GMT: Figured out the solution to the root of "-1"
7.58:00 pm GMT: Deleted my whole post and decided to type something up closer to the general comprehension skills of KMC users.

Mission accomplished!!!! Especially that last part. I think we've found the Greatest Man in the World.